Freedom of Information - Publication Scheme

Publication Scheme

Under Section 19 of the Freedom of Information Act 2000, Harrogate Healthcare Facilities Management Limited (trading as Harrogate Integrated Facilities), a wholly owned subsidiary company of Harrogate and District NHS Foundation Trust, has a duty to adopt and maintain a Publication Scheme.

The purpose of the Freedom of Information Act 2000 is to promote greater openness by public authorities and their subsidiaries.

Who we are and what we do

Harrogate Integrated Facilities (HIF) is a wholly owned subsidiary company of Harrogate and District NHS Foundation Trust (HDFT) and supplies services to the hospital and community services with respect to Maintenance, Sterile Services, Portering, Catering, Equipment Library, Linen and Sewing Room, Security, Car Parking, General Office, Front Desk, Reception, Waste Management, Courier Services, Security Services and Domestics. We are a multi-cultural and multi-nationality workforce.

Organisational Structure: About Us

HIF Board: About Us

Contact us: Contact Us

Freedom of information requests:

Meet the Teams: Meet The Teams

Staff and Board Members' Allowances and Expenses

All allowances and expenses are paid in accordance with the National Terms and Conditions of Employment, a copy of which is available via the Department of Health website:

Members of staff’s allowances are paid for the following reasons: unsocial hours, weekend work, Working Time Directive pay, night duty and recruitment and retention. Any expenses must be claimed by completing an expense claim form. Expenses can relate to study leave, travel, course/conference fees and subsistence.

Staff Pay and Grading Structures

To obtain details of the Harrogate Integrated Facilities’ staff pay and grading structures, please click here

Procurement and Tendering Procedures

HIF’s procurement services are provided by HDFT’s Procurement Team, who support the delivery of high quality patient care while ensuring value for money is achieved. The Trust is a member of the North of England Commercial Procurement Collaborative and makes extensive use of the range of contracts they provide as well as the range of goods and services supplied or contracted by NHS Supply Chain. Suppliers are welcome to make enquiries or send information on the goods and services they can provide to

If you would like to enquire about working with us then please click here to view how to tender: Tender-with-Us

Details of contracts currently being tendered and value of contracts awarded can be accessed here:

Our priorities and how we are doing

Our mission is to be an exceptional provider of integrated facilities for the benefit of our communities, our staff and our partners.

Our Services

HIF Business Plan 2023

How we make decisions

HIF has an established governance meeting and committee reporting structure which ensures decisions are made on our quality, governance and compliance is monitored and reported on a regular basis, providing assurance of our high-quality services.

Our HIF Board of Directors, and our two sub committees – ‘Governance and Compliance’ and ‘People and Culture’, are our key committees undertaking this activity.

Policies and Procedures

The following policies and procedures relate to the conduct of business and the provision of services:

Health and Safety: Health and Safety Policy

Risk Management: Risk Management Policy

Disciplinary Procedure: Disciplinary Procedure

Lists and Registers

Please click here to access the Register:

Latest News

Find out more about what’s happening at HIF here: Latest News

Complaints and Other Customer Services Policies and Procedures

The Patient Experience Team is on hand to listen to your feedback and help you with any concerns you might have over the quality of your care. More details on how the team operates can be found here:

We hold information regarding complaints, however the information will not normally be available to the public as it may contain references to patients or treatment received. This is classified as personal data under section 40 of the Freedom of Information Act 2000.

Freedom of information requests:


Charging Regimes and Policies

HIF will not normally charge a fee for requests. Where a charge is made, documentation from the Information Commissioner’s Office, the FOI Fee Charging document and Using the Fees Regulations document will be used.

The Data Protection Policy outlines charges for subject access requests.

Other charges will be provided upon request via

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