I wish to pay a compliment to one of your porters…
I was admitted to day surgery for a procedure and the porter who transported me from theatre, back to the ward was so kind. I was struck by his kindness, concern and consideration. He maintained my dignity throughout. What a thoughtful and pleasant young man.
The Hospital had called to say we were not getting a collection this afternoon; however, the driver called when leaving Green Hammerton to ensure our specimens were collected.
He was exceptionally friendly and patient as he waited for the team to finish. He could not be given any higher praise from the Reception team.
Thank you very much for your continued support.
Church Lane Surgery Team
We as a whole would like to nominate… as a star employee. The porter is always a very happy person, constantly smiling and no task is ever too much bother.
Unfortunately, the porter who usually comes had an accident in his van, subsequently our blood samples from District Nurses and midwives were not picked up. This morning the porter has come in especially and has kindly said that he would take them with him, which means many patients will not have to go through the horrible time of having bloods taken again.
He is an asset to your team.
Bedale Health Centre
I would like to place on record how amazing the porters have been supporting all at the hospital. We have all had to adapt and change our methodologies but without the team of porters supporting our efforts, particularly whilst on reception, we would have struggled to provide the level of service that patients and visitors alike have come to expect from the Trust.
In particular over the past couple of weeks the porters have rallied round to assist both the volunteers manning the front mask and sanitising gel facility and Nightingale staff unfamiliar with the hospital layout and protocols.
Over the past few days the porters have assisted me personally with producing a current and informative information sheet detailing the current location of wards, updated telephone number detail and processes. This has proven invaluable not only to reception staff but to outpatient’s staff who have to ensure they send patients to their appointments correctly.
It has been brilliant having the support of our porters, who are always willing to share knowledge and assist where necessary behind the scenes.
Communication is key to ensuring the smooth working of the Trust; the porters most certainly play a vital role in ensuring patient safety and care.
Main Reception Desk – HDFT
I just wanted to take a moment to praise one of your domestic Team that has been on Byland the last couple of days.
We have had… working with us, and he has been amazing. Cheerful, happy and has a lovely manner with the patients. The ward team continually comment on how lovely he is. He has never stopped today, and has done an amazing job.
Ward Manager – Byland Ward
The reason for contacting you is to acknowledge my appreciation of… He offered to make me a hot drink during a difficult day, which I truly appreciated. He is always very pleasant when he enters the ward. He truly deserves a pat on the back.
Sister – Oakdale ward
Many staff have commented how well our offices are being cleaned and we wanted you to know what a great job the team is doing. Having clean facilities is very important, especially at present, and we are therefore very grateful for your hard work.
Matron – Planned and Surgical Care